My neighbour accidentally cut my cable into my house. Fortunately I had a splitter installed which enters the 1st floor of my house. So I still have Internet/Tv. The only issue is I still need it to go downstairs as I have some server boxes connected via ethernet. Is there a charge for this to be fixed by Virgin? I could certainly do the work myself as I believe you can buy 3 metres of cable from amazon/eBay.