I'm having a hugely frustrating time becoming a Virgin Media customer.
It has now been 6 weeks and still no connection.
The cable connection needs to be sorted on the street. Every day I get told by the pre-installation team that the construction team are coming out that day. Then 6pm comes and they haven't come. Same thing happens the next day.
I had an installation booked on 2nd April (cancelled on 1st April), and then an installation booked on 20th April (cancelled on 19th April). I took both days off work as I was advised I needed to be in for them.
My next installation is booked on 4th May but I know it won't happen unless the construction work is sorted by then. And time is slipping away once more....
The pre-installation team tell me information that is variable and also inaccurate. Usually this is a promise that the installation will happen on the date scheduled, or that the engineer has been allocated my job for 'today' and will be with me before 6pm. Once I was told an area manager would call me back with in 48 hours; on Day 3 I was told they would call me by 10pm that day; on Day 5 I was told that no area manager would call me as my installation was already schedule for 4th May.
I have essentially repeated the same frustrating conversations and experience every day for the last six weeks.
I just want to become a customer.