Cable already connected to Virgin Wall Socket

[MirenP99]

Hi

I have recently purchased Hub 5 with the self install option

I have a virgin socket but there is already a cable plugged into it which leads into the street.

I’m not sure if I should unplug this and plug in the new cable I’ve been given in the self install kit?

 

[jb66]

You can unscrew it or look around the flat to find the end of it and use that instead.  It's not going back out to the street

[Tudor]

Just unscrew it and plug in the hub, it might work. Perhaps there in a hidden cable going to the box, try unscrewing the front cover if the first action does not work.

[MirenP99]

The other side of the wall is the exterior of the house so wasn’t sure if I could just take it out

[carl_pearce]

The white cable inside will not be the cable to the outside.

There will be a seperate connection inside the interior wall box.

[NigelGoodwin · Accepted solution]

I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has).

[MirenP99]

I see - I’ve disconnected the old wire and connected the new one. The hub seems to be working fine, speeds are great so far

Thank you all for your replies