on 05-09-2023 18:22
Hi
I have recently purchased Hub 5 with the self install option
I have a virgin socket but there is already a cable plugged into it which leads into the street.
I’m not sure if I should unplug this and plug in the new cable I’ve been given in the self install kit?
Answered! Go to Answer
on 05-09-2023 20:36
I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has).
on 05-09-2023 18:30
You can unscrew it or look around the flat to find the end of it and use that instead. It's not going back out to the street
on 05-09-2023 18:40
Just unscrew it and plug in the hub, it might work. Perhaps there in a hidden cable going to the box, try unscrewing the front cover if the first action does not work.
on 05-09-2023 20:01
The other side of the wall is the exterior of the house so wasn’t sure if I could just take it out
on 05-09-2023 20:06
The white cable inside will not be the cable to the outside.
There will be a seperate connection inside the interior wall box.
on 05-09-2023 20:36
I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has).
on 06-09-2023 09:11
I see - I’ve disconnected the old wire and connected the new one. The hub seems to be working fine, speeds are great so far
Thank you all for your replies