To date I have had 2 very friendly technicians come around to connect me, but, there is no cable to connect me to.
The first visit was last week Tuesday (27 Oct), then repeated calls to the call centre, rescheduling of appointments (not at my ask), another visit today (6 Nov) by another friendly technician to 'connect' me, but still no cable to connect to.
I have been advised that my issue has now been escalated to their area manager and he will contact me and inform me when I will get connected. All this with a 3 week prior notification that we are moving to a new house.
Could someone please come back to me when the engineers will be coming out to pull/repull the cable to connect me to the Virgin broadband services.