Menu
Reply
Highlighted
  • 22
  • 0
  • 2
Tuning in
284 Views
Message 21 of 27
Flag for a moderator

Re: Cable Pullers and Installations

Scott

Thanks for info I agree checking the speed by wireless devices is not a totally accurate way. However in my Plusnet days the wireless speeds were very close to the router info. I've just checked I am at 30mbs. Does the phone have any effect on the line speed?

Regards

Chris

0 Kudos
Reply
Highlighted
  • 4.46K
  • 510
  • 1.46K
Very Insightful Person
Very Insightful Person
280 Views
Message 22 of 27
Flag for a moderator

Re: Cable Pullers and Installations

Chris,

VM only guarantee wired speeds and a wired test is the only way to know if the issue is with the speed being delivered to the hub (a line issue) or just a wireless issue.

AFAIK the phone shouldn't impact line speed, but I don't get my phone via the hub.  I'm old school and get it via a wall socket.  If you are seeing slower speeds when using the phone then it might be a fault. Unless you are using a cordless phone which could be creating WiFi interference, another reason to test with an Ethernet connection.

Typical, I tried a couple of wired speed tests that were 10 minutes apart and got fairly different results:

So even wired tests can be inconsistent, but it is probably because I'm testing at peak time.

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 4.46K
  • 510
  • 1.46K
Very Insightful Person
Very Insightful Person
274 Views
Message 23 of 27
Flag for a moderator

Re: Cable Pullers and Installations

Chris,

did a bit more digging and the VM phone VoIP uses a dedicated frequency link between the hub & the local node so does not use any of the Internet bandwidth.

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 22
  • 0
  • 2
Tuning in
261 Views
Message 24 of 27
Flag for a moderator

Re: Cable Pullers and Installations

Scott

It's certainly strange. But since the my last message I ran the Hub 3 diagnostics test and it showed there was a fault on the Wi-Fi connections. Tomorrow I'll fire up my laptop and re-run the diagnostics via an ethernet cable and see what happens

Chris

0 Kudos
Reply
Highlighted
  • 22
  • 0
  • 2
Tuning in
221 Views
Message 25 of 27
Flag for a moderator

Re: Cable Pullers and Installations

Scott

I ran the speed test this evening on a machine connected to the Hub3 via ethernet cable and it showed at 7pm an download speed of 60mbs and upload of 10mbs which is ok. Certainly for some reason the speed accuracy is not as good via wireless as it use to even though the new hub3 is in the same position as my old Plusnet hub.. Sorry just one question does the Hub3 broadcast at both the frequencies of 2.4Ghz  and 5.0Ghz or just at 2.4?

Thanks

Chris

 

 

0 Kudos
Reply
Highlighted
  • 4.46K
  • 510
  • 1.46K
Very Insightful Person
Very Insightful Person
214 Views
Message 26 of 27
Flag for a moderator

Re: Cable Pullers and Installations

The Hub 3 broadcasts on both bands and by default it gives them the same SSID.  This is, in theory, is to allow devices that support both bands to switch between bands if they move out of range of the 5Ghz signal.  This can confuse some devices and so it is sometimes necessary to split the bands by giving them different names, which is the way older VM hubs used to operate.

No two routers are the same, so even if you have your VM hub in the same place as your old Plusnet hub the resulting WiFi performance is not necessarily going to be the same.

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 22
  • 0
  • 2
Tuning in
211 Views
Message 27 of 27
Flag for a moderator

Re: Cable Pullers and Installations

Thanks for info. The reasons for asking about the frequencies is I have a security camera that only works on the 2.4Ghz and also noticed the VM Connect was showing the Hub was only broadcasting on 2.4Ghz. Many thanks for all the info I'm sorry to keep bothering

Chris