So the cable box is installed so close to the wall trim the new cable that came with our gig broadband install does not fit (we've moved to a new house). Would there be an engineer visit that would be inclusive/not charged to come out and fix this given that this seems to be a bit of a fault.
I seem the same problem happen in America all the time - I've always wondered why they don't just rotate the box 90 degrees so this is never a problem 😂 but I assume there was a reason why this seems to be done everywhere.Cable doesn't fit in (too chonky)Box is too close to trim!
Hi SophieCheng11, thanks for reaching out and welcome to our community.
Sorry to hear you're having issues fitting your connection. I'd like to take a closer look on your behalf. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of the screen.