Hi, I just moved into a new home and found a router of virgin media already here. There is an instruction said I can text to 80011 and then someone will call back for setting up the internet. I've tried 4 times but so far no one call me. I'm really confused about how to set up and get connect. Is there anyone can help me solve this issue? Many thanks!
If you search 80011 on this forum you will find plenty of people who have had the same problem. The fact you have tried the text instruction, and it didn't work, will give you a clue of what it is like dealing with VM. The last similar topic below
advised calling the sales number to get your account set up and then see if you can get them to activate the hub left in your flat or not.
Unfortunately, you might well find that, when you call, the people you are talking to have no idea about the 'hub-left-in-flat' process either!