Trying to replace a TiVo box sent to me and am getting error code 7012.
tried calling the number given and was cut off 3 times. Have now been on hold waiting to speak to somebody for 56 minutes! Blaming Covid for waiting time. The waiting time is no different than normal.
can anybody help please? I haven’t had a full services for over 2 weeks. Rang 6 times and had technicians booked in for a visit. Spoke to 3 separate technicians and the last one said will send a new box. It’s like they don’t want to come out and help.
what customer service am I receiving? Cannot get a technician to visit and now have to install equipment myself which is now working?
UPDATE: GOT CUT OFF THE PHONE AFTER BEING ON HOKD FOR 1HR 7 MINUTES. CUSTOMER SERVICE IS DIABOLICAL
Thanks for using the forums to get this issue looked into, I am sorry you're having some issues with your TV box and for the delay in getting back to you. I would be more than happy to help if you're still having this issue, could you answer these questions for me please?
Are you able to watch live TV but this error code appears when you go on an App or On Demand?
Are all the cables are connected tightly, including the power cable, HDMI, Coax and splitter?
Has a reboot of the device had any affect on the issue?