The contact info which used to appear for this has been getting gradually removed from past topics on the forum. There have been quite a lot of enquiries about this sort of project in recent months on the forums. One can only assume VM are seeking to avoid any involvement in this kind of work and are making it difficult to make enquiries. Suspect you have been using the correct 0800 number but it is not being managed reliably.
Default procedure seems to be, you pay VM a survey fee of £240 and they then produce a quote for the work. The only past example I can recall with costs mentioned is here
This Catv cover had European and British standards stamped on to it too both state suitable for car parks, driveways and standard weight family cars unbelievable that Virgin cannot just do the same
Virgin Media is an amalgamation of over 20 cable TV companies that all built their own networks using different standards & equipment. Customer service staff will not know the build details of the original company that put that equipment in, so it has to be put through to the local field managers to confirm what is actually fitted in that area.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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