Virgin Media Community

[koolala]

Dear Virgin,

I just had the Pre Pull done today after one month out of Internet. But I realised the CATV box cover is now open and cannot be closed because of the cable from the street to the house. And I am worry the cover will be lost or damaged because it's on a public walkway, and the cable may get damage because of that.

I will have my final installation on the 10 May, can anyone from Virgin have a look of this issue before the 10 May please?

Regards,

G

[Gareth_L]

Hello koolala

This is not good at all and I am sorry you have had to flag it to us 

I will drop you a  private message to get account details

Then I can go away, inform the service and install managers about this 

Its a Health and Safety Issue that needs resolving asap 

Gareth_L

[Gareth_L]

Thanks for those details koolala

I have informed the Service Manager for your area to arrange a visit and put this right 

Can you pleas let me know how things go 

Gareth_L

[koolala]

Hi Gareth,

Thanks. I wait and will let you know once it's fixed (or not...).

G

[Gareth_L]

Hi koolala

If you could that would be great 

Gareth_L