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ConstanceH
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CATV & Broadband Cable

on ‎21-04-2022 23:05

Hi, there is a CATV manhole just outside my building and some cables going from it to my building. It's been a few days since they've been "detached" from the street to which they were more or less fixed "flat" and they are now quite deteriorated. My broadband has been fully down since this afternoon. Could this be related, and how can this be fixed? Thanks

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Tudor
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Re: CATV & Broadband Cable

on ‎21-04-2022 23:39

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Martin_N
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Re: CATV & Broadband Cable

on ‎25-04-2022 14:32

Hi ConstanceH,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about your service and those cables. 

Can you confirm if you have been able to speak with the team regarding this? 

If you haven't we can certainly proceed further and investigate this for you. 

^Martin

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