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Bigryan85
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Message 11 of 25
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Re: CATV Box

Hi guys currently in discussions with the VM team about paying £25 for them to do something about the back box. Let’s give them a chance. 

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Bigryan85
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Message 12 of 25
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Re: CATV Box

Just an update it was passed to area manager 3 days ago. No update so far awaiting PM from Virgin Media Forum Admin.

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David_Bn
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Message 13 of 25
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Re: CATV Box

Good Afternoon @Bigryan85, I've been issued with an update on this and will drop you a private message

Kindest regards,

David_Bn

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Bigryan85
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Message 14 of 25
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Re: CATV Box

An engineer is coming out on Wednesday to inspect the situation. Will keep you all updated.

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Ashleigh_C
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Message 15 of 25
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Re: CATV Box

Thank @Bigryan85 please do let us know how things are after the visit. 

 

Thank you again.

Ash_C
Forum Team



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Bigryan85
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Message 16 of 25
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Re: CATV Box

Just an update a virgin team came to inspect yesterday and said I would receive a call by Friday. To confirm I’ve received the call a day earlier and work to remove and box off cables will commence on Wednesday 26th January at 9am

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Bigryan85
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Message 17 of 25
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Re: CATV Box


E28E1389-017C-439D-8348-EABE6B7DE31E.jpeg

@Bigryan85 wrote:

Just an update a virgin team came to inspect yesterday and said I would receive a call by Friday. To confirm I’ve received the call a day earlier and work to remove and box off cables will commence on Wednesday 26th January at 9am




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Hi just to confirm that the virgin media team came out yesterday to tidy up the cable situation. What a massive improvement. I did my part by cleaning up the back of the fence that goes onto the school 20 bags of earth and leaves to the recycle centre. Anyway here is the end result. To confirm the 4 of them were great and we’re done and dusted in 2 hours. Credit where credit is due. 

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Message 18 of 25
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Re: CATV Box

That looks a proper job. Credit to the staff who did it,  and to you for your persistence. 

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Bigryan85
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Message 19 of 25
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Re: CATV Box

Now I would like a virgin forum advisor to answer this question. I’m supporting 9 out of the 10 lines from that box in my property. To my understanding there is no agreement with virgin or any provider before this. So does that mean that virgin should be contacting me to discuss the terms with me considering I’m hosting 10 potential customers??? A PM would be appreciated from the admin on this matter or a phone call from a billing manager. Thank you. 

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Message 20 of 25
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Re: CATV Box

That's a very fair question. 

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