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Builder cuts cabke

carts57
Joining in

on ‎30-06-2022 13:06

Does it really take over 7 days when a builder from next door cuts through a cable and you lose everything. With people working from home etc and everything is outside of building would have thought an emergency service is available 

 

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎30-06-2022 14:38

Not on a Residential package - there is no SLA.

For that you need to be on a Business package.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Posidon
Dialled in

on ‎01-07-2022 14:11

My BB and tv is not working I was given only appointment 11 days Time How's that for service 

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John_GS
Forum Team
Forum Team

on ‎03-07-2022 14:23

Hi Carts57 and Posidon

Thanks both for getting in touch. I appreciate the frustration, we would have booked in the soonest available slot

Let us know how the visits go. 

John_GS
Forum Team


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