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pww27
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Brown virgin box outside but no cable box inside

a month ago

  • Hello, I’m hoping to get Virgin media broadband and I have noticed that I have a Virgin brown cable box outside of my home but I don’t have a Virgin cable box inside. Does this mean that I won’t be able to use the self-install kit and I will have to ask for an engineer to come out and fix this? Thanks 
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Christy_D
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Re: Brown virgin box outside but no cable box inside

a month ago - last edited a month ago

Hi there

If the internal cabling is missing we will need to ensure that you get a manned install scheduled in instead.

I'll pop you a private message to take the address and check this over for you to assist further.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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