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Brown outside box damaged

CaroleS2
Joining in

How can I get the brown box repaired or replaced? 

1 ACCEPTED SOLUTION

Accepted Solutions

Tudor
Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @CaroleS2,

Welcome to the Community Forums and thanks for the post.

I can see that you have spoke to a member of the team since making your post, were they able to go about helping you get the box repaired?

Joe

sadly no -  I rang Virgin. Took 2 calls but eventually a lovely lady helped me - should  be fixed  early next week. Very frustrating as all calls are these days. Your issue never seems to be including in any of their options !