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IzaH
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Brown outdoor junction box missing

Hello, 

We have moved to a new house who were signed up to Virgin. Since then the brown outdoor junction box has fallen off and broken into pieces.

The junction box also holds our current telephone line.  I would like to cover this up with a new box.

Please advise how can we get a new one and if its easy to fit?

Best wishes,
Izabela

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Tudor
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Alessandro Volta
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Re: Brown outdoor junction box missing

Phone customer services and they will arrange a technician to fit a new one, it’s free. 


Tudor
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LittleMick73
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Re: Brown outdoor junction box missing

Hi as Tudor, advises phone and go down the Tv faults route, this is not a DIY thing.Regards Micky
IzaH
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Re: Brown outdoor junction box missing

Thanks! I'll call them tomorrow 🙂
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IzaH
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Re: Brown outdoor junction box missing

Will do! Thanks for the hint.
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kabirhussein
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Re: Brown outdoor junction box missing

Hi,

Please could someone help me, our outdoor junction box is missing and the cable coming into the house looks in bad shape.

Please could i get a replacement box fitted?

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MikeRobbo
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Alessandro Volta
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Re: Brown outdoor junction box missing


@kabirhussein wrote:

... snip ...


If you want assistance please start your own thread.


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IzaH
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Re: Brown outdoor junction box missing

I called up in March however I think things were delayed because of Covid.

Its now Last day if September and the brown box is still not fixed.

I just called and just got an automated message and a generated reference number. 

I don't think this number gets through to anyone????

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LittleMick73
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Re: Brown outdoor junction box missing

Hi if you call again the system will recognise you have called before you should then get through to a person. Regards Micky
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