We have moved to a new house who were signed up to Virgin. Since then the brown outdoor junction box has fallen off and broken into pieces.
The junction box also holds our current telephone line. I would like to cover this up with a new box.
Please advise how can we get a new one and if its easy to fit?
Phone customer services and they will arrange a technician to fit a new one, it’s free.
Please could someone help me, our outdoor junction box is missing and the cable coming into the house looks in bad shape.
Please could i get a replacement box fitted?
@kabirhussein wrote:... snip ...
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If you want assistance please start your own thread.
I called up in March however I think things were delayed because of Covid.
Its now Last day if September and the brown box is still not fixed.
I just called and just got an automated message and a generated reference number.
I don't think this number gets through to anyone????