Hi Wossit4, thanks for the message and sorry to hear that there is an issue with the Omni box, can you confirm if this has now been resolved or do you still need assistance with this? If this is still an issue please let me know and I will send over a private message to get this resolved. ^Chris
Thank you for getting back to us with this image as requested. We will send you a PM so we can book an appointment for you and get this resolved. Hopefully this is not service affecting as you outlined in one of your above posts that the cover has been missing for some time - if it does become service affecting in the time before your appointment please let us know!
Thank you for getting back to us! The appointment has now been booked, you should be able to see and manage this via your My VM app (This can take up to 24 hours). If it still isn't showing after then just get back to us and let us know. The appointment should not require your attendance, unless there is access required to get to the box.
If the issue for the technicians appointment is as a result of misuse, neglect, accidental or willful damage, or if the technician discovers that the fault or problem relates to your personal equipment, you will be charged £25.
If the appointment is missed there is a £25 charge for a missed appointment.
Let us know how you get on!