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Fox13
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Message 1 of 7
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Brown cover

on ‎05-04-2022 15:58

Hi

My brown cover is missing from the outside of my property exposing all the wires. Is there a way I can get a replacement?

Thanks

Chris 

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jbrennand
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Message 2 of 7
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Re: Brown cover

on ‎05-04-2022 16:03

A VM person will respond on here in day or two and can sort it for you. In the meantime post up a photo to expedite the process. If nothing happens within a week - post back here

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Fox13
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Helpful Answer

Re: Brown cover

on ‎06-04-2022 09:12

I have attached a picture

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Fox13
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Re: Brown cover

on ‎06-04-2022 09:35

Unfortunately the file is too big to attach my photo 

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Fox13
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Re: Brown cover

on ‎06-04-2022 09:52

BC36CC7F-AED8-4652-B191-3E1307423850.jpeg

 

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Fox13
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Re: Brown cover

on ‎07-04-2022 15:26

Hi

Can anyone help with this please?

Thanks

Chris

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Vikki_M
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Message 7 of 7
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Re: Brown cover

on ‎11-04-2022 18:24

Hi @Fox13

 

Thank you for your post and welcome back to our community.

 

I am sorry to hear your external box is damaged. 

 

I will send you a private message so I can get an engineer booked for you.

 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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