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Brown cover broken

Jonismyusername
Joining in

Hi there

 

The brown cover outside has broken leaving wires exposed. How can I get this fixed?

 

Thanks

JP

4 REPLIES 4

Jonismyusername
Joining in

IMG_8967.jpeg

newapollo
Very Insightful Person
Very Insightful Person

Hi @Jonismyusername 

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi Jonismyusername

 

Thank you for your post and welcome to our community.

 

I am sorry to hear the external brown box needs replacing.

 

I will send you a private message now so we can arrange an engineer visit to fix this 🙂

 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Hi Jonismyusername,

 

Thanks for getting back to me privately. 

 

I have booked you in for the next available appointment.

 

To view this, please sign into My Virgin Media. Once you log in scroll down to Orders & appointments then click on View your orders. 

 

You can cancel or amend this up to 4pm the day before the visit. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide