I have an urgent issue with external cabling. I am currently a customer and the brown cable cover and the bit that enters the ground has failed. Wires exposed very dangerous. Can someone from virgin help please?
I wanted to mention this to get sorted before major damage like water damage happens with the cabling system to the flat and also to orevent damage to the cabling in ground.
Post up some photos on here so that when a VM person gets here in a day or two - they can assess the damage and sort something out for you.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
A little update for you, very bizarre lol, the protective trunking is back on and the cable is all hidden and safe at the ground point too.... Very strange!
There was a workman about today servicing the flats (not virgin) so perhaps its fallen and broken and today its back better then it was! Perhaps another isp... Thats good news i was worried about kids pulling on it or weather damage and could of been a big issue.