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shadowsuk
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Brown cable cover damaged dangerous!

Hi all, 

I have an urgent issue with external cabling. I am currently a customer and the brown cable cover and the bit that enters the ground has failed. Wires exposed very dangerous. Can someone from virgin help please?

I wanted to mention this to get sorted before major damage like water damage happens with the cabling system to the flat and also to orevent damage to the cabling in ground. 

Thanks, 

Luke. 

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jbrennand
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Re: Brown cable cover damaged dangerous!

Post up some photos on here so that when a VM person gets here in a day or two - they can assess the damage and sort something out for you.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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shadowsuk
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Re: Brown cable cover damaged dangerous!

 Hi there,

That's a good idea ill get a couple of photos sorted today.

Thanks!

Luke.


@jbrennand wrote:
Post up some photos on here so that when a VM person gets here in a day or two - they can assess the damage and sort something out for you.



 

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jpeg1
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Re: Brown cable cover damaged dangerous!

Obviously you need to get this fixed, but unless the wires are a tripping hazard they are not dangerous.  There are no harmful voltages on them.

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Zach_R
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Re: Brown cable cover damaged dangerous!

Hi @shadowsuk,

Thank you for your posts and for bringing this to our attention.

If you can get those photos over to us as @jbrennand has suggested, we can see what the situation is in more detail and go from there in getting this sorted out ASAP.

Thanks,
 



Zach - Forum Team


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shadowsuk
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Re: Brown cable cover damaged dangerous!

Hi everyone,

A little update for you, very bizarre lol, the protective trunking is back on and the cable is all hidden and safe at the ground point too.... Very strange!

There was a workman about today servicing the flats (not virgin) so perhaps its fallen and broken and today its back better then it was! Perhaps another isp... Thats good news i was worried about kids pulling on it or weather damage and could of been a big issue.

So all fine, thanks for the help guys.

All the best,

Luke.

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shadowsuk
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Re: Brown cable cover damaged dangerous!

Thanks john, jpeg1 and zach.

 

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Zach_R
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Re: Brown cable cover damaged dangerous!

Hi @shadowsuk,

Thank you for the update on this. I'm glad to hear that this has been addressed and now appears to be all sorted.

Please do let us know if there's anything else we can assist you with at all.

Thanks,
 



Zach - Forum Team


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