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Brown box outside house replace

I have currently just switched from virgin but the brown box is still outside and now very damaged due to weather.

 

I don’t want to get rid of it as I will probably be switching back when current contract expires and was wondering can I get replacement box atall?

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Re: Brown box outside house replace

Hi at the moment as you are not a virgin customer they won't replace anything, you are right to keep it, in fact it is classed as a utility and can't be removed. Regards Micky
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Re: Brown box outside house replace li

How come I can’t remove it? 
the wires are exposed and probably going to get damaged anyway.

Would save them having to redo it all again when I get it, was my thoughts

 

 

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Re: Brown box outside house replace li

Hi David123456

 

Thanks for posting and welcome to the community. 

 

I am sorry for the delayed reply and also for the issue with the omni box. We wouldn't be able to remove it, however we would be able to get it fixed.

 

I've not been able to locate your account via the forum details provided, so if you've not spoke to the team since posting, send me a PM with your details on and I can get an engineer out to get it fixed.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Brown box outside house replace li

Hi David123456

 

Thanks for joining me on PM

 

Just to update the thread, a technician visit for the omni box has been booked in

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Brown box outside house replace

Hi @David123456

 

No it'll be fine, as they'll just fix the omni box 🙂

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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