Brown box outside / exposed cables !!

[Aizah]

Hi ,

I have paid for an engineer twice now to come out to our property to get us connected.The initial engineer wouldn’t repair the cable saying it would need a new cable running along the wall and that it would be risk repairing current cable as it’s a trip hazard .The latter had just repaired existing cable not even fixed to the wall , didn’t bother securing the brown box which Now a few weeks later has detached itself and left the cables exposed. Please can you get this sorted out for me.

[Adduxi]

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

[Steven_L]

Hey Aizah,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your omnibox at the moment.  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L