Virgin Media Community

[Rani26]

Hi, my brown box is damaged outside at the front of my property.  How do I get it replaced?

[Adduxi]

Please post a photo of the damaged box to allow VM to assess and get the correct parts.

If you wait here a day or two a VM Mod will pick this up and arrange for a technician to fix it.

[Rani26]

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[Zoie_P]

Hi Rani26, 

Thank your post and welcome to the forums 🙂 

I am sorry to see your Omni box is in a state of disrepair, I can get this sorted for you and get a tech round 🙂
I will pop you a PM just getting some details Keep an eye out for the purple eveleope.

Zoie
 

[Kain_W]

Hi Rani26,

Zoie is currently out of office so I've assigned this to myself to get sorted.

You'll find a PM from myself wihtin the purple envelope icon.

Thanks,

[Paul_DN]

Hi Rani,

Thank you for joining me in a private chat and clearing security, as advised a technician has been arranged to replace the covering on your outside box, if you wish to reschedule this for any reason, this can be done Via your Online Account.

The technician may not knock as doesn't need to come inside however please make sure they have access to the box and any gates ETC are unlocked.

Regards

Paul.
 

[Paul_DN]

You are very welcome Rani,

Regards

Paul.