Thank you for your post and welcome to our forums 🙂
I am sorry to hear you have been having issues with your Omni box, we can get a tech booked to come and replace this for you. I will pop you over a PM please keep an eye out for the purple envelope 🙂
Thank you for the update on this. I'm really glad to hear we were able to address and resolve this for you.
Please do let us know if there's anything more that we can help you with.