Brown box cover missing

[AlexW1]

Hi there,  the cover is missing on the brown box outside my property.  Is it possible that I could arrange to have it replaced through this message?

Many thanks for your help.

[jbrennand · Accepted solution]

Post up a photo so the VM staff can assess the damage and arrange to have it replaced.

They will take a few days to get here and respond

[AlexW1]

Thank you for the advice John, I will get that done this evening.

Alex

[AlexW1]

Here is a photo of the box outside my property, hope this is useful.

Alex

[Zoie_P]

Hi AlexW1, 

Thank you for your post and welcome to our forums 🙂 

I am sorry to hear you have been having issues with your Omni box, we can get a tech booked to come and replace this for you. I will pop you over a PM please keep an eye out for the purple envelope 🙂

Zoie

[AlexW1]

Thank you Zoie, I have sent the information via PM.

Alex

[Zoie_P]

Thank you for messaging me AlexW1, 

Glad we could get this booked in please let us know how it goes 🙂 
Zoie

[AlexW1]

Thank you for arranging this Zoie, the engineer came this morning and fitted and secured a replacement.

[Zach_R]

Hi @AlexW1,

Thank you for the update on this. I'm really glad to hear we were able to address and resolve this for you.

Please do let us know if there's anything more that we can help you with.

Thanks,