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Harrybamotra
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Brown box cover missing

I have just been on the phone to virgin in regards to my brown outside box cover gone missing. Only to be told it will cost £99 to replace this. I’m sure it shouldn’t cost anything to put a plastic cover back on? Is there any chance I can get some help into how to get this replaced?

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jbrennand
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Re: Brown box cover missing

Its "faulty" it should be replaced for free. If it isnt the connection could get waterlogged and corrosion could set in and take down multiple customers that will cost VM far more to correct.

Post up a photo of the damaged box here

Call in again and see if you get a CS agent who has had better training. If not - wait here for `a day or two when a more clued in VM person will reply and get it sorted for you - as per......

https://community.virginmedia.com/t5/QuickStart-set-up-and/Outside-box-cover-is-missing/td-p/4783760

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Kath_F
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Re: Brown box cover missing

Hi Harrybamotra, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

Apologies to hear that you've had some trouble getting an engineer out to resolve this for you free of charge. 

As mentioned by jbrennand, we will be able to get this sorted for you.

We will need to confirm some information with you to ensure we are booking the visit on the correct account though. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Kath_F
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Re: Brown box cover missing

Hi Harrybamotra,

 
Thanks for coming back to via private message with your information.

 
I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders.


If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 


Lets us know how the appointment goes. 


Take care.
 

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide