Brown box cover in front of house completely broken.

[PabloPoppy]

The outside brown box at the front of house is broken. It is on a pavement that is used a lot. I've tried the technical support number but can't seem to find the right option. The box needs replacing and possibly moving if it's at risk of being broken again. Thanks in advance.

[PabloPoppy]

Here is a photo of the box.

 

[Kath_P · Accepted solution]

Hi PabloPoppy, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the box has been damaged. I would like to arrange for an engineer to come to take a look at this for you but I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[PabloPoppy]

Thank you for your reply. I have sent a message.  

[Kath_P]

Hi PabloPoppy, 

Thanks for taking the time to come back to us in the Community and update us on things. 

We're really glad to hear that things are on the way to be resolved for you now. 🤩 If you have any further issues going forward then you know where we are and don't forget to update us with how the visit goes.

Take care,

[PabloPoppy]

Hello, thanks for the swift reply from this forum. My box was replaced and secured this morning. Very happy with the service. Thanks again.