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Brown box broken

Nickih2002
Joining in

on ‎12-12-2023 18:48

My brown box is broken. It is on [MOD EDIT: Personal info removed] WhatsApp Image 2023-12-11 at 10.14.16.jpeg

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4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

on ‎12-12-2023 19:33

I would encourage you get that cover taped back up as a temp measure asap.  Your fibre connection from the ground could be snapped very easily.  A VM Mod will pick this thread up and discuss with you in due course.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lee_R
Forum Team
Forum Team

on ‎13-12-2023 08:23

Hi @Nickih2002 thanks for posting.

Sorry to see the condition of the cabinet outside your property.  I have saved the photo you've posted and sent this along with the address you provided, to relevant team.  This will be investigated and acted on as quickly as possible.

Regards

Lee_R

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Nickih2002
Joining in

on ‎13-12-2023 08:27

Thank you 👍

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Lee_R
Forum Team
Forum Team
In response to Nickih2002

on ‎13-12-2023 11:21

You're very welcome.  As an update, I can see that this is already been raised by the team I contacted.  If I am out of the office, which I will be next week.  One of my colleagues will be able to see the job details.

Regards

Lee

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