on 23-02-2023 13:09
Hi there,
I am not currently a virgin media customer but have recently moved into a new house and the brown external virgin media box is broken with wires exposed. Worried for children/pets etc being exposed to this.
Can a replacement be arranged?
Thanks in advance
Answered! Go to Answer
on 23-02-2023 13:05
Hi there,
The brown virgin media box outside the front of my house has broken and I am very worried about the exposed wiring with regards to children and pets etc. How do I go about getting a replacement for this?
Thanks for reading
on 23-02-2023 13:05
Hi there,
The brown virgin media box outside the front of my house has broken and I am very worried about the exposed wiring with regards to children and pets etc. How do I go about getting a replacement for this?
Thanks for reading
on 25-02-2023 16:34
Hi @R123
Thanks for posting and welcome to the community.
I will send you a PM now to get some details and then email your local Field Manager to send a technician round.
Kind regards.
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on 26-02-2023 13:47
Hi @R123
Thanks for joining me on PM and confirming your details.
I have sent this over to the local Field Manager for your area, he'll be able to sort a visit out. I am not sure when it would be but they'll sort it asap.
Kind regards.
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on 26-02-2023 19:53
Thanks for your help John.