Post up a photo of the box and a VM person will see whether it needs attention and sort it if it does.
And how is it affecting your BB network connection?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Welcome to the Community Forums! Thanks for your first post.
Sorry to hear that your omni box is damaged. I've been able to find your account and I have arranged an engineer visit for you so it can be fixed/replaced. Please sign into your My Virgin Media account to manager your appointment time slot.
Welcome to our community forums and thank you for your first posts.
Sorry to hear about your omnibox. I have made an appointment for you regarding this. You can check your appointment date on your my VM account. You can also amend the appointment date and time there too.