Virgin Media Community

[ktbelle]

Hi,

My brown box has gone missing. Please can a VM staff member sort me a replacement.

Thanks!

[ktbelle]

p.s. Please find attached photo of missing brown box cover.

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Natalie_L · Accepted solution]

Hiktbelle, 

Welcome to the Community and thank you for getting in touch. 

Oh dear, that's not ideal. Lets get you a visit to get that repaired 🙂

I will just need to grab a few details for the account and we can get that booked in for you. 

I will pop you over a private message now and this will be available via the purple envelope on the top right of this page. 

Speak soon, 

[ktbelle]

Thanks Natalie. I checked the purple envelope but couldn’t see a message from yourself in there. Can you try sending it again please?

[Lee_R]

Hi @ktbelle thanks for getting back to us.

Sorry to hear that you've not received your private message.  I will reach out to you privately now.

Regards

Lee_R