Broken outside cable box

[Mten]

Recently moved into new property and set up Virgin. The brown outside omnibox is missing its cover and cables are untidy. Can these be replaced and tidied up?

[Carley_S · Accepted solution]

Hi @Mten 

A warm welcome to the community forums. 

Sorry to hear that your omni-box cover is missing. We can certainly arrange for a technician to come and replace this for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

[Carley_S]

Thank you for joining me on private message @Mten 

I have now booked you a visit to replace your omni box cover and will be here to support further should you need to change your appointment at all

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
 

[r27agarwal]

Hi Carley,

I have the same issue so could please my outside boxa can be replaced? I have attached the photo for your attention

Regards

Richa

[Tom_W1]

Hi @r27agarwal thanks for your post and we're sorry to hear of the issues you have here.

Please allow me to send you a PM so we can look into things further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks