Broken outdoor box

[Celine031]

Hello, 

I am not sure this is the right forum. I am new to Virgin and must admit, it is not easy to find where to report an issue. Hopefully one of you will be able to direct me. 

On the outside of our house, the grey outdoor virgin media box which contains all the wires is completely broken. The cover doesn't stay on anymore. I've put lots of tape but it keeps coming out. I am worried it will get soak with the next rainfall.. 

Does one of you know how to get it fixed? 

Thanks in advance!

Celine 

[Kath_F]

Hi Celine, 

Thanks for your post and a big welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear your outdoor box is broken. This is certainly something we can arrange a visit for however I will need to confirm some information with you first. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Celine031,

Thanks for coming back to me via private message. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.