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Suzib1
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Broken grey external box/loose wire

Hi. Tried to phone about our broken box and the loose wire without luck. Could you help please

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jbrennand
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Re: Broken grey external box/loose wire

Post up a photo and a VM person will comment here in a day or two.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Suzib1
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Re: Broken grey external box/loose wire

It says my photo is to large 

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Suzib1
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Re: Broken grey external box/loose wire

20211027_113428.jpg

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Hayley_S
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Re: Broken grey external box/loose wire

Hello @Suzib1,

 

Welcome to the community page, thanks for posting on here.

 

I am sorry to see how badly your box has been damaged.

 

I will send you a private message so we can help you further.

 

Please look out for a plum envelope at the top right of your screen.

 

Many thanks,

Hayley
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Hayley_S
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Re: Broken grey external box/loose wire

Hello @Suzib1,

 

Thank you for confirming your details in the private message.

 

I have booked an appointment for this to be fixed, it is free but it the appointment is missed from no one being home then there will be a £25 charge added to the account. Please ask the account holder to check the appointments on their online account to see this booking.

 

Many thanks,

Hayley
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Suzib1
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Re: Broken grey external box/loose wire

Thanks but we're pretty busy people.

Cam you tell me the date/time of the appointment too please?

Can we rearrange?

Sue

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Hayley_S
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Re: Broken grey external box/loose wire

Hello @Suzib1,

 

Thank you for talking to me in a private message.

 

I am glad we have something in place now 🙂 If there are any issues with the appointment let me know before the date it is booked 🙂 There is a £25 charge if you miss the arranged date.

 

Look forward to your update with this 🙂 Have a lovely evening.

Hayley
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