cancel
Showing results for 
Search instead for 
Did you mean: 

Broken external connection box

thefinns
Joining in

We’ve just moved in to our property and have noticed that the external brown connection box has broken and the cover to it is missing. How can we go about replacing this as all the cables are exposed? Thanks

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

Post a photo to allow VM to assess the damage. If you wait here a couple of days a VM Mod will pick this up and arrange.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

John_GS
Forum Team
Forum Team

Hi @thefinns 

Thanks for posting and welcome to the community. Hope your house move went well 🙂 thanks for making us aware of the broken omni-box. I'll send you a PM to get some details to get this fixed.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @thefinns 

Thanks for joining me on PM and allowing me to fix this. 

I've heard back from the Field Manager of your area, they've had someone out to fix this today and replaced the box 🙂

Do pop back to the community if you ever need further assistance.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill