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DealJD
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Broken external brown cover (shared)

Hi,

My downstairs neighbour has drawn to my attention that the brown external cover is broken on our (shared) external box, and the wires are currently exposed to the elements. 

I see that other people here who have had the same problem have had the cover fixed by Virgin, so I'm hoping that someone here can help?

Thanks in advance.

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jbrennand
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Re: Broken external brown cover (shared)

Call it is as a fault - its is and see if they will book a Tech visit for you.

If you get fobbed off then a VM person should respond on here in a day or two and sort it out for you.


Post a photo of the issue so they can see it when they get here.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
David_Bn
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Re: Broken external brown cover (shared)

Thanks for your post DealJD, and a very warm welcome to you!

 

Sorry to hear of the brown box outside the property.

 

I can look into this for you, check out the purple envelope in the top right hand corner for a private message from me

 

Kindest regards,

David

DealJD
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Re: Broken external brown cover (shared)

Brilliant, thanks for your help!

It's all fixed now, without any issues. I was pleasantly surprised how quickly someone was able to come out to do it!

 

Thanks again!

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Lee_R
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Re: Broken external brown cover (shared)

That's fantastic @DealJD

Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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