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RRMedia
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Broken external box/loose wire

Box.jpg

 

Can someone from VM please contact me to help arrange a repair? Tried calling but couldn't get through to speak to someone.

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Adduxi
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Re: Broken external box/loose wire

Wait here and a VM Mod will pick this up in a day or two.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Zach_R
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Re: Broken external box/loose wire

Hi @RRMedia,

Thank you for your post and welcome to our community forums. We're here to help.

Do you still ned help with the omni box in your image? If so, is that attached to your property?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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RRMedia
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Re: Broken external box/loose wire

Hi Zach,

Thanks for your reply.

I live in a block of flats which houses 5 others flats.

It looks like someones reattached the cover at the top but its still hanging loose at the bottom?

Box 2.jpg

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Zoie_P
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Re: Broken external box/loose wire

Hi RRmedia, 

Thank you for your reply.

We can get a tech round to ensure this is secured, I will pop you over a PM and get this sorted for you.

Zoie

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Zoie_P
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Re: Broken external box/loose wire

Hi RRMedia, 

Thank you for messaging with me, glad we could get an engineer booked in.

Please keep us posted with how you get on. If you want to reschedule or view your appointment time you can do so here, under the Help tab then "Orders and Appointments"

All the best 🙂 

Zoie