Virgin Media Community

[Simonarch]

The brown exterior wall box on the outside of the house was in a bit of a sorry state when we moved in and the cover was recently ripped off in the storm. How do we go about sorting a replacement please? 

[Adduxi]

You can either phone in and ask.

Or, wait here a day or two for a VM Mod to arrange a technician to fix this.

[Zach_R]

Hi @Simonarch,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear and see that the omni box appears to be damaged. I'm going to send you a private message in a few moments so we can investigate and get this sorted out for you ASAP.

Please respond to this at your earliest convenience and we can go from there.

Thanks,
 

[Zach_R]

Hi @Simonarch,

Thank you for getting back to me via private message so that this could be addressed. As discussed, a technician visit has now been arranged.

I'm unable to confirm the date/time of the booking publicly but you can check and manage/reschedule if needed via your My Virgin Media online account.

Be sure to let us know how the visit goes.

Thanks,
 

[Simonarch]

Thanks ever so much for your help Zach, much appreciated!

[Kain_W]

Thanks for the response Simonarch,

I'll pass the message onto Zach!

Take care for now,