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Broken coaxial cable

Thesimocorsi
Joining in

on ‎19-09-2022 15:00

Hi VM team, 

 

my dog broke my coaxial cable and I need a replacement. What’s the procedure to get a new one please? 
thank you 

Simone 

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎19-09-2022 15:54

Are you off-service as a result of this damage? If so, then report that loss of service in the usual fashion - 150 from a VM phone or 0345 4541111 from any other phone and choose the "I have a fault" options.

If not, please post a photo of the damaged equipment and you can be advised further.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Thesimocorsi
Joining in
In response to japitts

on ‎20-09-2022 07:24

Thank you for the advice. I have called 150 and they will send a replacement cable 

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Matthew_ML
Forum Team
Forum Team
In response to Thesimocorsi

on ‎22-09-2022 08:33

Hey Thesimocorsi, thank you for reaching out and a warm welcome to the community I am sorry to hear your dog damaged your cable.

However I am glad the team have managed to resolve this for you, please do reach out if you need anything in the future. Thanks 

Matt - Forum Team


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