We are having a new drive laid and the builders accidentally cut through our cable and next doors, which were buried a few centimetres under the concrete. We are both Virgin customers. We have an appointment booked for Thursday 7/5 but when our neighbour phoned to register the problem, he was given a date for Saturday 9/5.
My wife and I are in the vulnerable category so rely heavily on your services. It does not seem cost effective for 2 engineers to come when the cables are exposed and next to each other. We've been told by a family member (who is a fibre optic installer) that it should be easy to lay new cables from the CATV box which is located at top of our short drive on the pavement.
Please may I ask you a huge favour and could you remove your personal details from the post you have sent me?
Its only to protect your details as this is a public space. I did send you a private message to respond to, you would have received this with a little purple box to click on and enter your details. Did you get this?