Menu
Reply
User123456
  • 4
  • 0
  • 0
Tuning in
5,064 Views
Message 1 of 10
Flag for a moderator

Broken cable repair

We have a broken TV/broadband cable from the house to the street. Would you know how long these sorts of repairs would take?

Have reported it but not heard back. 

Thanks. 

0 Kudos
Reply
uwais_y
  • 22
  • 0
  • 2
Forum Team
Forum Team
5,052 Views
Message 2 of 10
Flag for a moderator

Re: Broken cable repair

Hi,
have you reported this if yes have they given you a date

thanks

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Robert_P1
  • 353
  • 62
  • 77
Forum Team (Retired)
Forum Team (Retired)
5,043 Views
Message 3 of 10
Flag for a moderator
Helpful Answer

Re: Broken cable repair

hi
I sent you a private message

Here to help! I'm a technician helping out whilst working from home. Find out more


User123456
  • 4
  • 0
  • 0
Tuning in
5,004 Views
Message 4 of 10
Flag for a moderator

Re: Broken cable repair

All sorted, very quick service and many thanks.

0 Kudos
Reply
BillS1
  • 5
  • 0
  • 1
Tuning in
4,939 Views
Message 5 of 10
Flag for a moderator

Re: Broken cable repair

We are having a new drive laid and the builders accidentally cut through our cable and next doors, which were buried a few centimetres under the concrete. We are both Virgin customers. We have an appointment booked for Thursday 7/5 but when our neighbour phoned to register the problem, he was given a date for Saturday 9/5. 

My wife and I are in the vulnerable category so rely heavily on your services. It does not seem cost effective for 2 engineers to come when the cables are exposed and next to each other. We've been told by a family member (who is a fibre optic installer) that it should be easy to lay new cables from the CATV box which is located at top of our short drive on the pavement.

Please can you help?

0 Kudos
Reply
Jodi_S
  • 2.11K
  • 121
  • 225
Forum Team
Forum Team
4,932 Views
Message 6 of 10
Flag for a moderator

Re: Broken cable repair

Hi BillS1,

 

Welcome to our community and thanks for posting. Sorry to hear about the recent accident and the situation you have been left with.

 

We appreciate that you would be happy for the technician attending you on the 7th could fix both yours and your neighbours line as well.

 

I am going to pop you over a private message to see if there is anything we can do to get this issues fixed for both you and your neighbour on the same day.

 

Please click on the purple envelope to accept the chat.

 

Kind regards Jodi

BillS1
  • 5
  • 0
  • 1
Tuning in
4,924 Views
Message 7 of 10
Flag for a moderator

Re: Broken cable repair

0 Kudos
Reply
Jodi_S
  • 2.11K
  • 121
  • 225
Forum Team
Forum Team
4,917 Views
Message 8 of 10
Flag for a moderator

Re: Broken cable repair

Thanks for the reply William,

 

Please may I ask you a huge favour and could you remove your personal details from the post you have sent me?

 

Its only to protect your details as this is a public space. I did send you a private message to respond to, you would have received this with a little purple box to click on and enter your details. Did you get this?

 

Kind regards Jodi.

0 Kudos
Reply
BillS1
  • 5
  • 0
  • 1
Tuning in
4,915 Views
Message 9 of 10
Flag for a moderator

Re: Broken cable repair

Hi Jodi. I have just removed all of the details from that post and did send you I think the private message but I'm trying this one.

I couldn't see the purple envelope. 

 

 

0 Kudos
Reply
Joshgillett
  • 1
  • 0
  • 0
Joining in
2,580 Views
Message 10 of 10
Flag for a moderator

Re: Broken cable repair

Ive gone through the virgin media cable outside my house. How do i get this repaired and how long does it take 

0 Kudos
Reply