Virgin Media Community

[maxim_maxim]

Hello there,

The box outside my property (front- brown) is heavily broken, with exposed wires, many of which aren't covered at all.  I recently moved into the property and it looks like it has been like this for a while.

Could you send someone to bring a new one please?

Kind Regards,

Maxim

[Paul_DN]

Hi Maxim,

Thanks for reaching out to us in our community and welcome, sorry to hear your brown box is broken, 

This is something I can arrange for you however to do this I will have to invite you into a private chat, I will send a invite shortly, please click on the purple envelope to accept?

Regards

Paul.

[Paul_DN]

Hi Maxim,

Thanks for coming back to me, you don't need to be in when the technician comes to change the Omni box as long as they have access to it .

Regards

Paul.

[maxim_maxim]

Perfect, thanks a lot

[Paul_DN]

You are very welcome Maxim, stay safe.

Regards

Paul.