Virgin Media Community

[adam_shahin]

Dear Virgin Technical Support

I have recently moved into a new property where we have taken up Virgin via the self-install.

This worked.  However, the brown box outside is damaged and totally exposed to the elements with all cables showing.  Plus, we had to take the white cover off the box internally to get the self install to work as the box had been installed to close to the ground historically and it was not possible to plug in the cables.

I've tried to call, but can't get through to anyone.  Can someone help as I feel it is dangerous to have all these cables exposed to the elements.  

Thanks

Adam

[Steven_L]

Hey @adam_shahin and welcome to the community 

Sorry to hear that your omnibox has been damaged and needs to be repaired. We can get this arranged from here. 

I have gotten in touch with the managers in your area to arrange a new box to be fitted externally, they should be in touch with you soon to arrange for this to be done. 

Regards

Steven_L

[adam_shahin]

Thanks. Do you have my details? No. Address, etc?

[Steven_L · Accepted solution]

Hey adam_shahin,

No need I was able to locate your account from your community profile and send them off to the area manager to make the arrangements.

Regards

Steven_L