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mikf
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Broken Virgin Brown Box on outside wall - wires exposed

Hi  - my outside brown box cover is broken with wires/innards exposed -  I spent a long time trying to go through customer service (150) to get it reported/fixed but to no avail -  just left hanging.... plse cd a technician call and fix. I imagine I don't even need to be in the premises as the box is on the outer front wall in the front garden, easily accessible.

Thank you.

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lotharmat
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Re: Broken Virgin Brown Box on outside wall - wires exposed

Can you post up a picture of it so VM can see what needs replacing!




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Serena_C
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Re: Broken Virgin Brown Box on outside wall - wires exposed

Hi @mikf

 

Welcome back to our Community Help Forum 🙂

 

Thank you for making this post regarding your brown box that needs repairing, sorry to hear that the cover is broken. Please can you post some photos of the brown box so we can see what work needs doing and get this arranged for you?

 

Many thanks,

 

Serena

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mikf
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Re: Broken Virgin Brown Box on outside wall - wires exposed

Hi -  many tks for getting back to me on this and plse see pix h/w -  hope these suffice and that it can be repaired.

KR

20210617_104542.jpg20210617_104533.jpg20210617_104523.jpgMike

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mikf
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Re: Broken Virgin Brown Box on outside wall - wires exposed

Tks v.much lotharmat, I've posted pix in reply to post below yours -  tks again.

 

KR

 

Mike

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Serena_C
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Re: Broken Virgin Brown Box on outside wall - wires exposed

Thanks for the photos @mikf

 

I am going to send you a private message now to obtain your account details and arrange an engineer appointment to get your brown omnibox repaired.

 

Please look out for the purple envelope in the top right corner 🙂

 

Best wishes,

 

Serena

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Serena_C
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Re: Broken Virgin Brown Box on outside wall - wires exposed

Hi @mikf

 

Thank you for responding to my private message.

 

I have booked an engineer appointment for you to get your brown omnibox cover replaced, you can find all the information that you need about your appointment on your online account at virg.in/myVM - just click My Account and Track Your Order.

 

Best wishes,

 

Serena

 

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mikf
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Re: Broken Virgin Brown Box on outside wall - wires exposed

Thank you Serena - will they need to access the house or can they fix from outside? Plse cd you tell me the date/time of the appointment to save me from logging on, many tks.

 

KR

 

Mike

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Serena_C
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Re: Broken Virgin Brown Box on outside wall - wires exposed

Hi @mikf

 

Happy to help! 🙂

 

They should not need to access the house to fix your omnibox, the engineers will complete the work outside.

 

I will send you a private message with the details of your appointment now.

 

Many thanks,

 

Serena

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