Virgin Media Community

[bsk123]

Hi

Would it be possible to arrange for an engineer to replace our Omnibox outside the property please?  The cover is missing completely so the wires are exposed to the elements.  I've covered it with a plastic bag for now to protect it from the elements but that won't last very long!

Thanks in advance.

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[bsk123]

Thanks - will give a staff member an opportunity to respond on here - phone calls always result in a very long wait time.

[Paulina_Z · Accepted solution]

Hi @bsk123,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with your missing Omnibox cover! 

I'll be more than happy to have this issue looked into for you. I will send you a Private Message to confirm a few details to have a technician arranged to have this resolved for you. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[Paulina_Z]

Hi @bsk123,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your missing omnibox cover issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

[bsk123]

That's fantastic.  Thanks for your help and the quick turnaround on this 🙂

[Ryan_N]

Any time at all - we're all more than happy to help 🙂 

Cheers, 

Ryan. 

[R123]

Hi Paulina,

I am having the same issue with a broken omnibox and exposed wires. Can you please assist with me getting a technician to fix this?

Thank you