Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).
A VM person should pick this up here and respond, but it can take a few days for them to get here.
You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
I'm sorry to hear that you are having an issue with your wired connection. Checking your account I can see the Hub is showing as online. When you are plugging in the ethernet cable, is the light on the back of the hub lighting up? If so, what colour is it?
Have you tried using another ethernet cable in case the fault is with that?
Pop back and let us know so we can help you further.