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Broken Brown Exterior Cable Box

Joining in


Hello, the brown plastic exterior cable box for our Virgin Media entry point is broken and needs replacing. The wires are now exposed to the elements which I am worried about. There is also a lot of excess wire that has just been left in a pile on the ground at the front of our property and it looks messy and unsightly (it has been this way since the last time a technician visited). I couldn't find anywhere on the Virgin Media help site to request a replacement - how do we go about arranging this please?

Many thanks!


Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi there @KFerriggi 


Thank you so much for your post and welcome to the community forums it's great to have you here. 


I'm so sorry to hear that this has happened and thank you to Tudor for their help so far. 


Are you able to provide an image of the box at all so we can take a look?