Showing results for 
Search instead for 
Did you mean: 


Joining in

Hi there,

I’m a new Virgin Media customer. I have three queries that I hope can be knocked on the head in one…

1) My Virgin Media Connect App will not connect with my Hub 3. Yes, I am using my own WiFi to try to connect. I have already tried uninstalling and reinstalling the app. I have also tried resetting the hub. Sadly, I have had no luck.

2) My Hub 3 has a solid yellow light showing. I know this means the Hub and WiFi is working, but what difference does it have in comparison to a solid white light? 

3) I would also like an engineer to install my Hub 3 in a new location in the house.

Hope you can help and thank you in advance,



Very Insightful Person
Very Insightful Person
Connect App is Flaky - search this forum and find the dozens of similar posts on here in the last month and try any of the reported fixes and see if they help

Yellow/orange LED is normal on the Hub3 - it used a batch of 1p LED;s ignore it unless it goes bright red.

To relocate the Hub just call in CS and book a Tech visit to do that - it will cost £32.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi JElliott28

Thanks for posting and welcome to the community.

Thanks also jbrennand for answering 🙂

I will send you a PM now to assist with the engineer visit

Best wishes,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill