Broadband

[JElliott28]

Hi there,

I’m a new Virgin Media customer. I have three queries that I hope can be knocked on the head in one…

1) My Virgin Media Connect App will not connect with my Hub 3. Yes, I am using my own WiFi to try to connect. I have already tried uninstalling and reinstalling the app. I have also tried resetting the hub. Sadly, I have had no luck.

2) My Hub 3 has a solid yellow light showing. I know this means the Hub and WiFi is working, but what difference does it have in comparison to a solid white light? 

3) I would also like an engineer to install my Hub 3 in a new location in the house.

Hope you can help and thank you in advance,

Josh.

[jbrennand]

Connect App is Flaky - search this forum and find the dozens of similar posts on here in the last month and try any of the reported fixes and see if they help

Yellow/orange LED is normal on the Hub3 - it used a batch of 1p LED;s ignore it unless it goes bright red.

To relocate the Hub just call in CS and book a Tech visit to do that - it will cost £32.

[John_GS]

Hi JElliott28

Thanks for posting and welcome to the community.

Thanks also jbrennand for answering 🙂

I will send you a PM now to assist with the engineer visit

Best wishes,