Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community although we are sorry to hear that you've had an issue with your connection.
Taking a look at the account, I can see there are some issues with your power levels. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.