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Lee_29
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Broadband

How long does it take for my internet to active? I’ve been waiting all day.

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newapollo
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Re: Broadband

Hi Lee_29,

Most of the time the equipment is pre-activated.

Have you tried calling 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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japitts
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Re: Broadband

Is it only broadband that you've had installed today? And was it a manned installation or "Quick Start" self-serve?

If you had any other services (TV especially) installed, is that working?

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Zak_M
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Re: Broadband

Good afternoon @Lee_29 

 

Welcome to the forums and thank you for taking the time to post. 

 

How are things looking since your post?  Have you managed to get things up and running. 

 

Kind regards,

Zak_M

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