Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
81 Views
Message 1 of 3
Flag for a moderator

Broadband

On Saturday we had someone come out to look at our internet and was told that it’s a fault with the wire underground and would someone else out and we would get a phone call yesterday about a slot, yesterday has been and gone and we can’t get through over the phone, could someone suggest what avenue we go down now? 

0 Kudos
Reply
Highlighted
  • 92
  • 21
  • 38
Forum Team (Retired)
Forum Team (Retired)
73 Views
Message 2 of 3
Flag for a moderator

Re: Broadband

Hi I’m Chris a Virgin media Tech

Could you please private message me your account number as well as address or your VM landline number. You can access my private messaging by hovering over my name. I can then run some diagnostics on your equipment and see further into your issue.

If you found this information useful or the issue was resolved, please give feedback by clicking the thumbs up Kudos icon and marking as a helpful answer.                                                                                                         

If you would like to learn more about receiving £50 of your bill please private message me.

Kind Regards

Chris VMTech


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 263
  • 126
  • 87
Forum Team (Retired)
Forum Team (Retired)
43 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Broadband

Hi am sorry to hear that. please PRIVATE MESSAGE ME your account number and area number I can check your services and answer any other queries you may have. to PRIVATE MESSAGE me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.


Here to help! I'm a technician helping out whilst working from home. Find out more