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Broadband was meant to be delivered yesterday, never came

nrea96
Just joined

I work from home and was assured my broadband would be connected yesterday as that was when my router was due to be delivered. I received a text message saying my router would be delivered yesterday morning through Yodel and waited all day but nothing. Was told I would get a 2 hour window for delivery but nothing. I have tried using your "track my order" and the link sends me automatically to my virgin but does not give me a tracking number or any way to actually track. This is very frustrating as I took the entire day off work to ensure I would be here to set up the broadband and am instead having to use my personal hotspot from my phone which is less than ideal! 

1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

Call the Pre-installation and delivery team on 0800 052 1734 and see what they have to say.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.